¶ Introduction to eHelpdesk

Welcome to eHelpdesk documentation of Appvity teams! This is place you can find anything about eHelpdesk.

Before we start working with eHelpdesk, we need to know what eHelpdesk is and its basic features.

¶ What is eHelpdesk?

eHelpdesk is a cloud-base application with two user interfaces namely Support Portal and Customer Portal to provide an easier and more convenient communication process between support team and their customers.

¶ Customer portal

• This is the main user interface where customers can login, access, create an update ticket.
• Easy to search available articles to solve the problem

¶ Support Portal

• This is where internal support accesses the helpdesk system. It will provide:
• Tickets for all customers, all projects, and can be filtered or grouped by.
• Internal discussions and comments can be hidden from the customers.
• Workflow and escalation procedures.
• Integration to an optional eTask project to track assigned support tasks

If you’re just starting to learn about eHelpdesk start with one of the topics below:

• Get started for support portal (link)
• Get started for customer portal (link)

¶ Feedback

Coming soon

To be able to serve you better please share your thoughts on our articles here or if you have any problems send us tickets from eHelpdesk. Very pleased to serve you!

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