eHelpdesk allows your team to stay in control of issues from customers and keep track of problems. Cloud based, Automation process, and Communication management are the crucial elements to enhance collaboration with your customers. Don’t hesitate to increase your enterprise creditability!
Communicate with your customers and enhance the reliability of enterprise
Native tool is built to work with Microsoft Teams
Highly integrated with Microsoft Teams to empower your communication with customers. Manage issues using Dashboard, Data Table, Chat, and Charts to keep the problems solved on time and increase customer satisfaction. Centralize customers’ issues in one Team to see a whole picture and detailed tickets.
Manage communication externally and internally
Appvity eHelpdesk is designed to manage both internal and external messages to strengthen the bond between your team and customers. All the exchanges will be stored, keep track by history, and be clear to increase the team’s creditability.
Fast and effortless process with Microsoft Power Automate
Effective control and latest updates for ticket by defined automation process. Setting up workflow for both external and internal processes to improve the customer’s satisfaction as the system notifies automatically and fast to your team. Workflow can be setup to capture the update and support your team effortlessly in getting notice.
Practical features of eHelpdesk
The Support Portal is the central being managed by your enterprise to control the whole eHelpdesk system including setup and manage data while the Customer Portal is for your customers to submit, and keep track of their own tickets. Start exploring the features for Support Portal and Customer Portal.
Custom & Share Views
Provide quick filtered views to get to support your customer at rapid speed.
Manage statistics of tickets, business related in form of Charts for an overview management.
Easily extract data into Excel to manage and beautify reports with Charts which best suite for business users.